Frequently Asked Questions (F.A.Q.)

What are your quality assurance processes?

At Komakai, each one of the products we produce are carefully inspected using our high scale modeling standards to ensure perfect products on each one of your purchases. Our policiy is quite simple: either you get 100% perfect products, or a refund/replacement, no questions asked. As scale modeleres, we strive for perfection in each one of our manufactured products, and we're sure that customers who trusted us with the outcome of their model assemblies are exactly on the same page.

In the rare event that you find a manufacturing problem in any of our products, please contact your reseller directly for further agreements, and we will be happy to fulfill their conditions to offer you the fastest possible solution to your issue.

Where can I buy Komakai products?

Our products are currently distributed worldwide by our network of partners, both online and offline. Please check our Where to buy section for a list of several of our online resellers.

How can I start selling Komakai products?

If you want to become our partner, please contact us at along with your store details for further information about our wholesale conditions and prices.